- Location: Remote
- Job Type: Full-time
- Pay: $17.69-$26.54 per hour
About Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
Role Description – Remote Customer Relations Rep at Quadient
- We are seeking a dedicated, full-time Customer Relations Representative to join our dynamic remote team.
- You’ll play a crucial role in resolving registration issues, tracking missing packages, assisting couriers, answering billing queries, and handling technical escalations.
- Your empathy, resourcefulness, and excellent communication skills will help create a positive experience for our customers and support the success of Parcel Pending.
Your role in our future as a Remote Customer Relations Rep at Quadient
- Solve issues related to registration, missing packages, courier assistance, billing, and technical escalations.
- Demonstrate empathy, maintain composure, and show genuine concern for customers and staff.
- Manage time, productivity, and team interactions with integrity.
- Communicate effectively, both verbally and in writing, and de-escalate tense situations.
- Conduct thorough follow-up and documentation in Salesforce.
- Adhere to process protocols and suggest improvements as needed.
Your profile as a Remote Customer Relations Rep at Quadient
- Remote position requiring high-speed internet and a quiet, distraction-free workspace.
- Full-time role, Monday through Friday
- Minimum 1 year of customer service experience; tech-savvy with intuitive software platforms.
- Salesforce CRM experience preferred; resourcefulness and problem-solving skills essential.
- High school diploma, minimum 18 years of age, and background check clearance.
- Completion of 80 hours of in-house training over 2 weeks.
