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    Home » Customer Experience Officer
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    Customer Experience Officer

    OmololaBy OmololaJune 26, 2025No Comments2 Mins Read
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    We are seeking a highly motivated and detail-oriented Customer Experience Officer to join our team in the real estate sector. The ideal candidate will be responsible for ensuring that our clients have a seamless and satisfactory experience throughout their real estate journey — from initial inquiry through property acquisition, after-sales services, and beyond. This role requires strong communication, empathy, problem-solving, and process management skills.

    Customer Experience Officer
    Location: VGC, Lekki-Ajah, Lagos
    Employment Type: Full-time

    Key Responsibilities

    • Act as the first point of contact for prospective and existing clients across all communication channels (phone, email, social media, walk-ins).
    • Handle customer inquiries, complaints, and feedback professionally and promptly, escalating complex issues when necessary.
    • Maintain accurate and updated client records using CRM tools.
    • Liaise with internal departments (sales, legal, operations, etc.) to follow up on client requests, updates, and project timelines.
    • Assist in the development and implementation of customer service policies, standards, and procedures.
    • Conduct periodic client check-ins and satisfaction surveys to assess service quality and identify improvement areas.
    • Educate clients on product offerings, promos, payment plans, and other relevant information.
    • Track and analyze customer interactions to provide insight into customer trends and areas for improvement.
    • Promote customer loyalty and retention through personalized and solution-driven service.

    Requirements and Qualifications

    • Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
    • Minimum of 1–2 years of experience in customer service, preferably in real estate or a related industry.
    • Excellent verbal and written communication skills.
    • Strong interpersonal and conflict resolution skills.
    • Familiarity with CRM systems and the Microsoft Office Suite.
    • Attention to detail and commitment to delivering excellent customer service.
    • Proximity to Lekki – Ajah is required.

    How to Apply
    Send CV to hr.mkhproperties@gmail.com using the job title as the subject of the email.

    Jobs
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