We are seeking a highly motivated and detail-oriented Customer Experience Officer to join our team in the real estate sector. The ideal candidate will be responsible for ensuring that our clients have a seamless and satisfactory experience throughout their real estate journey — from initial inquiry through property acquisition, after-sales services, and beyond. This role requires strong communication, empathy, problem-solving, and process management skills.
Customer Experience Officer
Location: VGC, Lekki-Ajah, Lagos
Employment Type: Full-time
Key Responsibilities
- Act as the first point of contact for prospective and existing clients across all communication channels (phone, email, social media, walk-ins).
- Handle customer inquiries, complaints, and feedback professionally and promptly, escalating complex issues when necessary.
- Maintain accurate and updated client records using CRM tools.
- Liaise with internal departments (sales, legal, operations, etc.) to follow up on client requests, updates, and project timelines.
- Assist in the development and implementation of customer service policies, standards, and procedures.
- Conduct periodic client check-ins and satisfaction surveys to assess service quality and identify improvement areas.
- Educate clients on product offerings, promos, payment plans, and other relevant information.
- Track and analyze customer interactions to provide insight into customer trends and areas for improvement.
- Promote customer loyalty and retention through personalized and solution-driven service.
Requirements and Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
- Minimum of 1–2 years of experience in customer service, preferably in real estate or a related industry.
- Excellent verbal and written communication skills.
- Strong interpersonal and conflict resolution skills.
- Familiarity with CRM systems and the Microsoft Office Suite.
- Attention to detail and commitment to delivering excellent customer service.
- Proximity to Lekki – Ajah is required.
How to Apply
Send CV to hr.mkhproperties@gmail.com using the job title as the subject of the email.
