Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.
Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position below:
Job Title: Chief Operating Officer (COO)
Location: Lagos
Employment Type: Full-time
Job Summary
- The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of the company, ensuring the company runs efficiently, effectively, and in alignment with its strategic objectives.
- The COO will lead cross-functional teams, drive process improvements, and foster a culture of innovation and excellence.
Key Responsibilities
- Operational Strategy: Develop and implement operational strategies to achieve business objectives, ensuring alignment with the company’s overall vision and mission.
- Process Optimization: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
- Team Leadership: Lead and manage cross-functional teams to ensure collaboration and alignment.
- Performance Management: Establish and track key performance indicators (KPIs) to measure operational performance, identifying areas for improvement and implementing corrective actions.
- Risk Management: Identify, assess, and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.
- Innovation: Foster a culture of innovation, encouraging experimentation, and implementing new ideas to drive business growth and improvement.
- Communication: Ensure effective communication across departments, with the executive team, and with external stakeholders, including customers, partners, and vendors.
- Budgeting and Cost Control: Develop and manage operational budgets, ensuring cost-effective decision-making and resource allocation.
KPIs:
- Operational Efficiency: Achieve a 20% reduction in operational costs within the first 6 months through process improvements and cost-saving initiatives.
- Customer Satisfaction: Maintain a customer satisfaction rating of 90% or higher, measured through regular surveys and feedback.
- Revenue Growth: Contribute to a 20% increase in revenue growth within the first year through strategic operational initiatives.
- Process Improvement: Implement at least 3 significant process improvements within the first year, resulting in increased efficiency and productivity.
- Risk Management: Maintain a risk management framework that ensures compliance with regulatory requirements and industry standards, with no major incidents or breaches.
- Innovation: Develop and implement at least 2 innovative solutions within the first year, resulting in business growth or improvement.
Requirements
- Bachelor’s Degree in Business Administration, Operations Management, or a related field.
- MBA from a recognized university is a desirable
- Minimum of 10 years experience in operational leadership roles, preferably in a technology or services company.
- Proven track record of driving operational excellence, process improvement, and innovation.
- Strong leadership and management skills, with experience in leading cross-functional teams.
- Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
- Strategic thinking and problem-solving skills, with ability to analyze complex operational issues and develop effective solutions.
- Familiarity with industry trends, regulatory requirements, and best practices in operations management.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Title as the subject of the email.
